A Long History In the Grand Rapids community
Decker & sons was founded in 1948 by Marten Decker and now is in the third generation of the Decker family. Grandsons Scott and Todd Ohlman, along with Cousin Dave Decker, continue the tradition. We have evolved from the founding days of selling coal, feed, hay and cement, to our current product lines. Decker & Sons is known for close, personal relationships with our customers, outstanding service and very competitive pricing without the box store mentality. Just ask any of our many satisfied customers, or rest assured, our professional staff is always eager to help or tell our story. Whenever, you need us, we'll help with all your appliance, bedding, television and audio concerns- we're always just a phone call away.
We just want to let you know how impressed we were with the quick service we received from you and your staff in connection with our purchase of the Maytag side-by-side refrigerator/freezer.
The delivery people were very pleasant and quick. The person who connected the water line to the ice maker and also helped us fit the appliance into the spot under an overhead cupboard could not have been more helpful.
We are already enjoying the new refrigerator. It also looks great!
We certainly will not hesitate to recommend your establishment to friends considering the purchase of a new appliance.
Bill and Claudia Hardy
January 18, 2012
We would like to express our sincere appreciation for the exceptional service your company provided. We purchases several appliances through your salesman, Dean Veltkamp in January of this year. He listened to me as I explained what features I wanted, and gave practical suggestions. My husband and I felt at ease with his knowledge of brands, and features. We ended up purchasing a dishwasher, refrigerator, stove and an above range microwave. Some items were to replace older appliances for our main kitchen, and others were for a new basement remodel that included a kitchenette. We qualified for a nice rebate and decided to order our appliances ahead of schedule. Dean took care of handling all the manufacturer rebates for us, which was thoughtful and unexpected. Most store would just hand over the forms for the shopper to deal with.
Then we hit a couple of snags in our remodel, which halted the remodel for months. Meanwhile, our new appliances arrives and sat at your warehouse taking up space you could have used for other customers and inventory. Dean would check with me once in a while to get an update on the remodel progress, never pressuring me to give home a delivery date. He assured me that we could take as long as we needed and to just let him know when we were ready. Finally this week, 10 months later, we were ready for delivery.
I don't think any other appliance store would be willing to serve as a storage unit for a customer. By allowing us to store them in a safe place that was no cost to us, helped us tremendously. We are very pleases with your company's knowledge and prices, but we are most impressed on how we were treated. We wouldn't consider going anywhere else to purchase new appliances. We plan on sharing our positive experience with our friends and family, and to anyone who is considering purchasing new appliances.
Tony and Laura Guida
October 26, 2013